One-Stop Shops in the EU: current and future role in building renovation

One-stop-shops (OSS) are transparent and easily accessible advisory tools from the clients’ perspective; and innovative business models from the suppliers’ perspective.

An OSS overcomes the market fragmentation on both the demand side and the supply side by offering holistic, whole-value-chain renovation solutions.

One-stop-shops have been advocated by the European Commission through the “Smart financing for smart buildings” initiative and through the “new” EPBD as part of the Directive 2018/844/EU. According to the latter, “Member States are required to facilitate access to appropriate mechanisms for accessible and transparent advisory tools, such as one-stop-shops for consumers and energy advisory services, on relevant energy efficiency renovations and financing instruments.